THE WILDER SHOPPE RETURN POLICY

Last Updated: March 18, 2025

LET’S BE REAL ABOUT RETURNS

Hey there! We’re The Wilder Shoppe, and we’re all about creating amazing digital experiences for your business. Since most of what we sell is digital (website templates, courses, memberships) or service-based (custom websites, branding), our return policy is a bit different from your typical retail store.

We’ve created this policy to be fair to both you and our team. Let’s break it down in plain English!

1. DIGITAL PRODUCTS

Ready-Made Website Templates

DIY (Basic) – $199.99:

7-day money-back guarantee
Must not have downloaded or used the template files
Email info@thewildershoppe.com with your order number and reason for return

Delegation (Standard) – $499.99:

7-day money-back guarantee
Applies only before we’ve started customization work
Once we’ve begun implementing your brand colors or content, no refunds are available
Email info@thewildershoppe.com with your order number and reason for return

Outsource (Premium) – $799.99:

7-day money-back guarantee
Applies only before we’ve started implementation work
Once we’ve begun setting up your site, no refunds are available
Email returns@thewildershoppe.com with your order number and reason for return

Digital Downloads & Resources

Due to the instant-access nature of digital downloads, all sales are final
If the download link is broken or you experience technical issues, contact info@thewildershoppe.com

2. MEMBERSHIP SUBSCRIPTIONS

The BROWSER (Free Tier)

It’s free! No return needed. You can cancel anytime.

The BUILDER ($9.99/month)

14-day money-back guarantee for your first month only
After 14 days or subsequent months, no refunds are provided
You can cancel anytime to prevent future charges

The BOSS ($24.99/month)

14-day money-back guarantee for your first month only
After 14 days or subsequent months, no refunds are provided
You can cancel anytime to prevent future charges

Annual Subscriptions

14-day money-back guarantee from purchase date
After 14 days, annual subscriptions are non-refundable
No prorated refunds for partial use of annual subscriptions

3. SERVICES

Web Development Services

Starter Web Development ($1,500)

50% deposit required to begin (non-refundable)
Remaining 50% due upon completion
No refunds once work has begun, but we’ll work with you to ensure satisfaction

Professional Web Development ($3,750)

50% deposit required to begin (non-refundable)
Remaining 50% due upon completion
No refunds once work has begun, but we’ll work with you to ensure satisfaction

Enterprise Web Development ($7,500)

Payment schedule outlined in your custom contract
No refunds once work has begun, but we’ll work with you to ensure satisfaction

Digital Branding Services

Brand Launch Pad ($5,000)

50% deposit required to begin (non-refundable)
Remaining 50% due upon delivery of final assets
No refunds once design work has begun

Brand Accelerator ($20,000)

Payment schedule outlined in your custom contract
No refunds once work has begun

Presence Powerhouse ($100,000)

Payment schedule outlined in your custom contract
No refunds once work has begun

Social Media Management Services

All social media management services require a 3-month minimum commitment with a 30-day cancellation notice. No refunds for partial months.

4. VIRTUAL CLASSES & EVENTS

Virtual Coffee Dates (Free):

No refunds needed—they’re free!

Monthly Webinars:

No refunds for missed webinars
Recordings are available to registrants for 30 days after the event

Bootcamps (Paid):

48-hour money-back guarantee from purchase date
No refunds once bootcamp materials have been accessed or after the first live session
No refunds for missed sessions

5. EXCEPTIONS & SPECIAL CIRCUMSTANCES

We understand that life happens! In the following cases, please reach out to us directly:

Technical issues preventing access to purchased products
Family emergencies or serious illness
Service delivery issues or significant delays on our part

Each situation will be reviewed individually. Contact info@thewildershoppe.com with details.

6. HOW TO REQUEST A RETURN OR CANCELLATION

For Digital Products:

Email info@thewildershoppe.com with your order number, purchase date, and reason for return
Subject line should include “Return Request – [Product Name]”

For Memberships:

Cancel recurring subscriptions through your account dashboard
For refund requests within the eligible period, email info@thewildershoppe.com

For Services:

Contact your project manager directly
For general inquiries, email info@thewildershoppe.com

7. PROCESSING TIME & PAYMENT METHODS

Approved refunds will be processed within 5-7 business days
Refunds are issued to the original payment method used for purchase
For purchases older than 90 days, we may issue refunds via company check or store credit

8. DAMAGED OR DEFECTIVE PRODUCTS

Since we don’t sell physical products, this primarily applies to technical issues:

If you can’t access or download your purchase, contact info@thewildershoppe.com
If a template or digital product doesn’t function as described, contact info@thewildershoppe.com
Include screenshots or video of the issue when possible

9. STORE CREDIT OPTION

In some cases where refunds aren’t available, we may offer store credit:

Store credits never expire
Can be applied to any future purchase
Non-transferable and cannot be exchanged for cash

10. CONTACT US

Have questions about our return policy? We’re here to help!

Email: info@thewildershoppe.com Website: www.thewildershoppe.com/contact

This Return Policy is part of our Terms & Conditions. By making a purchase, you acknowledge that you’ve read and agree to these terms.

Remember, we’re real humans who want you to be happy with your purchase. If something’s not right, reach out and we’ll do our best to make it right!